Here we have it

The small print

1. Introduction and Acceptance
Welcome to Charity Right ("we", "us"). These Terms and Conditions govern your use of our website and services. By accessing or using this website, you agree to be bound by these terms.

1.1 About Us
Charity Right is a registered charity in England and Wales. Charity Registration Number: 1163944
Registered Office: 203 Westgate, Bradford, BD1 3AD
Contact Details: info@charityright.org.uk | 0300 365 6555
ICO Registration Number: ZB009481

1.2 Changes to These Terms
We may update these terms from time to time to reflect changes in our practices or legal requirements. The current version will always be available on this page. We encourage you to review these terms periodically. Continued use of our website after changes constitutes acceptance of the revised terms.

2. Donations and Fundraising
2.1 Making a Donation
When you make a donation to Charity Right, you are making a voluntary gift to support our charitable work. Donations are processed securely through our payment processor, and you will receive confirmation by email within 24 hours.
All donations support our charitable purposes as outlined in our governing documents.

2.2 Gift Aid
If you are a UK taxpayer, we can claim Gift Aid on your donation, adding an extra 25p for every £1 you give at no cost to you.
Important Tax Information:
To make a Gift Aid declaration, you must have paid Income Tax or Capital Gains Tax in the relevant tax year equal to or exceeding the tax we will reclaim on your donations. For example, if you donate £100 and we claim Gift Aid, we reclaim £25 in tax from HMRC. You must have paid at least £25 in Income Tax or Capital Gains Tax that year. If you pay less tax than the amount we claim, you are responsible for paying the difference to HMRC.
How Gift Aid Declarations Work:
Your Gift Aid declaration will cover this donation and any future donations you make until you notify us otherwise. You can cancel your Gift Aid declaration at any time by contacting us at info@charityright.org.uk. If your tax circumstances change and you no longer pay sufficient UK tax, you must inform us immediately.
We maintain records of Gift Aid declarations for six years from the end of the relevant accounting period as required by HMRC. Your name and home address (including full postcode) are required for all Gift Aid declarations.

2.3 Use of Donations
Unrestricted Donations: General donations are used to support our charitable activities at the discretion of our trustees, in line with our charitable purposes.
Restricted Donations: For donations made to specific appeals or projects, we will use your gift only for the stated purpose. If an appeal raises more than the target amount, or insufficient funds to complete the stated project, surplus or remaining funds will be used for our general charitable work.
Our most recent annual accounts showing how all donations are used are available on the Charities Commission website.

2.4 Refund Policy
Under UK charity law, donations are generally non-refundable once given. We can only provide refunds in exceptional circumstances:
Processing errors (incorrect amount charged, duplicate payments)
Technical errors on our website or payment system
Direct debit errors (refunded immediately and in full as required by the Direct Debit Guarantee)
Where you correctly exercise a legal right to refund
Where required by law
If you believe an error has occurred, please contact us within 14 days at info@charityright.org.uk or 0300 365 6555. All refund requests will be considered by our trustees on a case-by-case basis and decided within 28 days.
We must refuse or return donations from illegal sources, from donors lacking mental capacity, or where accepting would bring unacceptable reputational risk to the charity.

3. Regular Giving
3.1 Direct Debit Donations
You can set up a regular monthly donation by direct debit. Direct debits are protected by the Direct Debit Guarantee.

Your Rights:
You can cancel your regular donation at any time by contacting us at info@charityright.org.uk or 0300 365 6555 or through your bank
We will notify you in advance of any changes to payment amounts or collection dates
Any errors in payment amount or frequency will be refunded immediately and in full
Your donation will continue indefinitely until you cancel
Your Gift Aid declaration (if made) covers all future donations until you cancel it. If you stop paying sufficient UK tax, you must inform us.

3.2 Standing Orders
Standing orders are set up and controlled through your bank. To cancel a standing order, contact your bank directly. We request that you also notify us of cancellations at info@charityright.org.uk for our records, but this is not required.

3.3 Age Restrictions
We do not accept regular donations from anyone aged under 18, in accordance with fundraising best practice and safeguarding principles.

4. Use of This Website
4.1 Permitted Use
You may use this website for lawful purposes only. You may view, print, and save pages for personal, non-commercial use. You may share our content via social media with appropriate attribution.

4.2 Prohibited Activities
You must not:
Use this website in any way that violates UK law or regulations
Post or transmit unlawful, harassing, defamatory, abusive, threatening, harmful, obscene, or discriminatory content
Infringe intellectual property rights of Charity Right or others
Attempt unauthorized access to our systems, networks, or data
Introduce malicious software, viruses, trojans, worms, or harmful code
Interfere with website functionality, security, or availability
Use automated systems (robots, scrapers) to access our website without permission
Collect or harvest user data without authorisation
Send spam, chain letters, or unsolicited communications
Impersonate others or misrepresent your affiliation
Encourage criminal conduct or civil liability
Violations may constitute criminal offences under the Computer Misuse Act 1990 and will be reported to appropriate authorities. We reserve the right to remove content and suspend or terminate access for users who breach these terms.

4.3 User Accounts
If we offer registered user accounts:
Accounts are for personal use only; do not share credentials
You must provide accurate, truthful information
You are limited to one account per person
Keep your details updated and your password secure
Do not transfer your account to others
We may suspend or terminate accounts for policy breaches

5. Intellectual Property Rights
5.1 Ownership
All content on this website, including text, graphics, logos, images, photographs, videos, and software, is owned by Charity Right or our licensors and is protected by UK copyright law and international treaties.
Our charity name, logo, and associated trademarks are protected. You may not use them without our prior written consent.

5.2 Limited License
You may view, print, and save content from this website for personal, non-commercial use only. You may not:
Reproduce, modify, copy, distribute, or transmit our content commercially
Create derivative works from our content
Remove copyright notices or attribution
Use our content for purposes other than supporting our charity

5.3 User-Generated Content
If you submit content to us (comments, testimonials, photographs, stories), you grant us a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, modify, publish, and distribute such content for our charitable purposes across any media.
You warrant that:
You own or have permission to share any content you submit
Your content does not infringe third-party rights
Your content complies with our acceptable use policy
We reserve the right to remove any user content at our discretion and are not responsible for content submitted by users.

6. Data Protection and Privacy
We protect your personal information and comply with UK data protection law. We are registered with the Information Commissioner's Office (registration number ZB009481).

6.1 Your Information
We collect personal information to process donations, claim Gift Aid, respond to your enquiries, and (with your consent) send you updates about our work.
Your payment card details are encrypted and processed securely by our payment processors. We do not store your full card details. We will never sell your data to third parties.

6.2 Full Privacy Policy
For complete details about how we handle your data, please read our **Privacy Policy.** This explains:
What information we collect and why
Your rights (including how to access, correct, or delete your data)
How to opt out of marketing emails
How we use cookies
Who we share data with
How to contact us or complain to the ICO

6.3 Data Breaches
If your personal data is affected by a security breach, we will notify you within 72 hours as required by law.

7. Payment Security
We are committed to protecting your financial information and comply with Payment Card Industry Data Security Standards (PCI DSS).

7.1 Security Measures
All payment pages use SSL/TLS encryption (HTTPS)
Card details are encrypted during transmission
We use a PCI DSS Level 1 compliant payment processor
We do not store full card details on our systems
We implement appropriate technical and organisational security measures

7.2 Data Breach Notification
In the unlikely event of a data breach affecting your data, we will notify you within 72 hours as required by UK GDPR and inform the ICO where necessary.

7.3 Your Responsibilities
Please keep your payment details secure and notify us immediately if you suspect unauthorised use. You are responsible for maintaining the confidentiality of your account credentials (if applicable).

8. Complaints Procedure
We are committed to providing excellent service and welcome feedback. If you have a complaint about any aspect of our work or fundraising activities, we want to hear from you.
8.1 How to Complain
Contact us by:
Email: info@charityright.org.uk
Phone: 0300 365 6555
Post: Complaints Officer, 203 Westgate, Bradford, BD1 3AD

8.2 Our Complaints Process
We will acknowledge your complaint within 5 working days and provide a full response within 28 days. If we need more time to investigate properly, we will contact you to explain the delay and provide a revised timeframe.

Your complaint will be investigated thoroughly and fairly by someone independent of the events complained about. We will:
Review all relevant evidence
Speak to individuals involved
Consider your desired outcome
Respond openly to all substantive points you raise
Explain our decision with clear reasons

Apologise and explain improvements if we made a mistake

8.3 External Escalation
If you remain dissatisfied with our response, you can escalate your complaint to:
Fundraising Regulator (within 2 months of our response):
Email: code@fundraisingregulator.org.uk
Website: www.fundraisingregulator.org.uk
The independent regulator of charitable fundraising in England, Wales, and Northern Ireland
Charity Commission (for serious governance concerns):
Website: www.gov.uk/complain-about-charity
For concerns about charity misconduct, governance, or fraud
Information Commissioner's Office (for data protection concerns):
Phone: 0303 123 1113
Website: www.ico.org.uk
8.4 Learning from Complaints
We record all complaints, review them regularly to identify trends and learning, and report to our Board of Trustees quarterly on complaints received, outcomes, and improvements made.

9. Disclaimers and Limitation of Liability
9.1 Website Disclaimers
This website and its content are provided "as is" without any warranties, express or implied. While we endeavour to ensure information accuracy, we make no representations or warranties regarding completeness, reliability, or suitability for any purpose.
The information provided is for general guidance only and should not be relied upon as professional advice. You should seek appropriate professional advice (legal, financial, medical, or other) before acting on any information found on our website.
We do not warrant that this website will be:
Uninterrupted, secure, or error-free
Free from viruses, malware, or other harmful components
Compatible with your equipment or software
You are responsible for implementing appropriate security measures including anti-virus software.

9.2 Third-Party Links
Our website may contain hyperlinks to third-party websites over which we have no control. We are not responsible for:
The content, accuracy, or availability of external sites
Privacy practices of external sites
Products or services offered by external sites
Hyperlinks are provided for convenience only and do not constitute endorsement. You access third-party websites entirely at your own risk.

9.3 Limitation of Liability
Nothing in these terms excludes or limits our liability for:
Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Breach of statutory obligations under data protection or consumer protection law
Any liability that cannot be excluded or limited by law
Subject to the above, we are not liable for:
Indirect, consequential, incidental, special, or punitive damages
Loss of profits, revenue, business, or anticipated savings
Loss of data, information, or opportunity
Loss of reputation or goodwill
Business interruption
Failure to meet your expectations
Claims arising from your breach of these terms or unlawful use
This limitation applies whether arising from contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable.

9.4 Your Liability
You agree to indemnify and hold us harmless from any claims, losses, liabilities, damages, costs, and expenses (including legal fees) arising from:
Your breach of these terms
Your violation of any law or rights of others
Your use or misuse of our website

10. Volunteers and Events
10.1 Volunteer Terms
Volunteers are fundamental to our work. Volunteer roles are unpaid positions; no employment relationship is created.
Key Terms:
Some roles require DBS checks for safeguarding purposes, provided free to volunteers
We provide public liability insurance covering volunteers acting on our behalf
All volunteers must comply with our Code of Conduct and safeguarding policies
Reasonable out-of-pocket expenses may be reimbursed subject to our expenses policy and receipt submission
Volunteers have no authority to enter agreements or commit funds on behalf of the charity without prior written authorisation

10.2 Fundraising Events
If you register for our fundraising events (runs, challenges, sponsored activities), separate event-specific terms apply. These will be provided during registration and cover:
Eligibility and age requirements
Health and fitness requirements
Safety obligations
Insurance and liability
Refund and cancellation policies
Photography and image use
Fundraising commitments

11. Safeguarding Commitment
We are committed to safeguarding and protecting everyone who comes into contact with our charity. We have a zero-tolerance approach to abuse, bullying, and harassment.

Our Commitments:
Comprehensive safeguarding policies apply to all staff, volunteers, trustees, and beneficiaries
Certain roles require DBS checks conducted in accordance with legal requirements
Everyone has an obligation to report safeguarding concerns
Mandatory safeguarding training is provided
Our Designated Safeguarding Lead can be contacted at info@charityright.org.uk

Vulnerable Donor Protection:
We will not accept donations from individuals who cannot make informed decisions due to lack of mental capacity, vulnerability, or coercion. We do not accept regular donations from anyone under 18.

12. General Provisions
12.1 Entire Agreement
These terms, together with our Privacy Policy, Cookie Policy, and any other policies referenced, constitute the entire agreement between you and Charity Right regarding use of this website.

12.2 Severability
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. Invalid provisions will be replaced with valid provisions that most closely reflect the original intent.

12.3 Waiver
Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

12.4 Assignment
You may not assign or transfer these terms or your rights and obligations under them. We may assign our rights and obligations to another organization, but this will not affect your rights.

12.5 Force Majeure
We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:
Acts of God (floods, earthquakes, severe weather)
War, terrorism, civil unrest
Pandemics or public health emergencies
Government restrictions or orders
Failure of public utilities or telecommunications networks
Industrial action

12.6 Governing Law and Jurisdiction
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Information
If you have any questions about these terms or our services, please contact us:
Charity Right
Email: info@charityright.org.uk
Phone: 0300 365 6555
Post: 203 Westgate, Bradford, BD1 3AD
Website: www.charityright.org.uk
Registered Charity Number: 1163944
ICO Registration Number: ZB009481